I cannot access my email or my website
If you are having trouble accessing your email or website, our firewall may have temporarily blocked your IP for security reasons.
Why has my access been blocked?
Our security system may temporarily block your IP in the following situations:
Authentication errors
You have entered the incorrect password several times in a row when trying to access email, FTP, SSH or the control panel.
Website programming errors
Your website contains errors that repeat continuously and our system detects them as possible attacks.
Automatic protection
This measure is automatic and temporary, designed to protect your services and our servers.
How can I check if I am blocked and unblock myself?
IP check tool
Use our diagnostic tool to check the status of your IP and unblock it if necessary. This tool lets you:
- View your current IP address
- Check if your IP is blocked
- Unblock your IP immediately
How can I avoid future blocks?
Verify your passwords
Make sure you are using the correct passwords to access your services (email, FTP, SSH, etc.).
Review your website errors
If you have programming errors that repeat constantly, review the error logs and fix them.
Update applications
Keep WordPress and other web applications up to date to avoid security errors.
Configure email clients correctly
Make sure your email clients (Thunderbird, Outlook, etc.) have the correct configuration settings.
Our support team is here to help
If you continue to have access problems after unblocking your IP, our support team will be happy to help you.
Create support ticket