Privacy policy

1. Who is responsible for your data?

Data Controller: Opengea SCCL (marca comercial Intergrid)
Tax ID: F70709969
Address: Carrer d'En Roig 15 local, 08001, Barcelona, Catalonia (Spain).
Contact: suport@intergrid.cat

2. What data do we collect and why?

The data we collect depends on the contracted service.

• Service management: Web hosting, domains, VPS, dedicated servers, WordPress, email, SSL, web applications, CRM, ERP
• Administration: Billing, accounting, payment management
• Technical support: Customer support, incident resolution, technical assistance
• Service improvement: Usage analysis, optimization, detection of abuse and fraud
• Communications: Service notices, news and offers (only with your consent)

3. Legal basis of the treatment

• Execution of the service contract you accepted
• Compliance with legal obligations (tax, accounting, security)
• Express consent for commercial communications
• Legitimate interest to prevent fraud and abuse of services

4. Types of data we process

• Identification data: Name, surname, ID number, date of birth
• Contact data: Postal address, email, phone
• Billing data: Bank details, tax information
• Technical data: IP address, access logs, server configurations
• Navigation data: Cookies (according to our cookie policy)

5. Who do we share your data with?

We do not sell or transfer your data to third parties for commercial purposes. We only share it in the following cases:

• Legal obligation: Tax Agency, judicial authorities, police
• Necessary providers: Domain registrars (e.g., for .cat, .com, .es), payment processors, backup services
• Technical services: Data centers, network and connectivity providers

All providers comply with GDPR and have signed confidentiality agreements.

6. How long do we keep your data?

• During the contractual relationship: while you keep the services active
• After cancellation: minimum 5 years to comply with tax and legal obligations
• Security logs: up to 2 years to investigate incidents
• Commercial communications: until you revoke consent

7. What are your rights?

You have the right to:

• Access: Know what data we have about you
• Rectification: Correct inaccurate or incomplete data
• Deletion ('right to be forgotten'): Request deletion of your data
• Opposition: Object to the processing of your data
• Limitation: Limit processing in certain circumstances
• Portability: Receive your data in structured and portable format
• Consent revocation: Withdraw consent at any time

You can also file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es

8. Security Measures

We implement advanced technical and organizational measures to protect your data:

• SSL/TLS encryption in all transmissions
• Restricted access through two-factor authentication
• Firewalls and intrusion detection systems
• Daily encrypted backups
• Periodic security and compliance audits
• Certified data centers with physical access control

9. International transfers

Your data is processed primarily in the European Union. In exceptional cases where it is necessary to transfer data outside the EU (e.g., global CDN services), we guarantee an adequate level of protection through:

• Standard contractual clauses approved by the European Commission
• Compliance certifications (Privacy Shield, BCR)
• Specific data protection guarantees

10. Cookie policy

We use essential technical cookies for the website operation (authentication, language, preferences). Analytics and marketing cookies are only installed with your express consent. You can manage cookies from your browser settings.

11. Updates to this policy

We may update this policy to adapt to legal or technical changes. We will inform you of any relevant modification by email or through a prominent notice on our website at least 15 days in advance.