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Intergrid Services

Intergrid Knowledge Technologies SL



TERMS AND CONDITIONS OF SERVICE



General - Scope

1.1 The following terms and conditions apply to all business relationships between the customer and INTERGRID SL, following named as “us”. The governing law is that which was valid when the contract was put into effect.

1.2 Dissenting, conflicting or additional customer terms and conditions, even if acknowledged, are not part of the contract unless their validity is expressly agreed upon.


2. Conclusion of the contract

2.1 Our offers are subject to change. We reserve the right to make technical and other changes within reason.

2.2 Upon ordering, the customer is bound to the tentative offer. We will confirm the receipt of the customer's order once the ordering is executed. The confirmation is not contractually binding. The confirmation and acceptance of the contract may be incorporated together.

2.3 We are entitled to accept the offer of a contract (the order) within a period of 5 working days after receipt. We are also entitled to reject the order after examining the reliability of the customer.

3. Scope of services

3.1 We guarantee an annual average of 99% network availability for the infrastructure of our Data Center. A service level agreement (SLA) warranty is aplied. If the security of the power supply network or the maintenance of network integrity is in jeopardy, we can temporarily restrict access to the service as required. The server will be housed in a Data Center located in Germany under optimal physical access to computer protection and security.

3.2. In case of dedicated servers, the customer will have all the server resources available: processing power, storage, memory and network, including root access.


3.3 The services offered are those valid at the time of the order based on the offer information, the order form and the applicable monthly special offers.

3.4 If the customer wishes to be registered with search engines (online search engines of Internet content), we are only responsible for mediation. The operators of the search engines are solely responsible for the date and time of the admission to the search engine.


3.5. The server will be owned by Intergrid, being the maintainer of computer components, and responsible of the proper functioning of hardware components.


3.6. Software maintenance and technical support related to the applications that are running on the server are not included in the offers of dedicated hosting. If needed or desired the user will be charged separately.


4. Data integrity

4.1 The server will be backed up regularly by us when this is part of the offer. In the case of data loss, Intergrid will restore the last backup data as quickly as possible, usualy immediately and within the next 24h and after a previous customer authorization. Backup service has a limited space, frequency and conditions specified on the offer.


4.2 The customer is obliged to carry out a complete data backup before any changes are made.


4.3 The customer will receive an user ID and password for security purposes. This must be kept confidential. The client will be held liable for any malpractice resulting from the unauthorized use of the password. If the customer becomes aware that unauthorized third parties know the password, they have to inform us without delay. If the customer is at fault for third-party password abuse, the customer will be liable for all user fees and damages. In suspicious cases the client is able to request a new password, which we then send on to the clients.

5. Privacy

5.1 Our data protection practise conforms to the European law of Personal Data Protection and Confidenciality in accordance with Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995.

5.2 Personal data of customers will only be collected and used, if they are required for the creation, content arrangement or modification of the contractual relationship. The client is obligated to update or notify every change on personal data to us.

5.3 The client’s Email address will only be used for information on orders, for invoices and – provided that the client does not object – for customer care as well as for our newsletter, if the client so wishes.

5.4 We do not give any personal client information to third parties, with the exception of our service partners as far as they are required to determine the remuneration and settlement with the customer.

5.5 The client has the right to information and a right to amend, to suspend or to delete his saved information. If deletion conflicts with a legal or contractual duty to save information, or other legal grounds, the information will be made inaccessible.

6. Published Content

6.1 It is the customer's responsibility to identify the Internet content as their own or as third-party content. The customer's full name and address must be present. Further obligations may result from the provisions of the Telecommunications Act and Teleservices Act. The customer is obliged to examine these provisions and to comply with them.

6.2 The client undertakes not to publish content that may violate the rights of third parties or otherwise violate the law. The placement of erotic, pornographic, extremist material or material not deemed in good taste is not permitted. We are entitled to block access to the account of any customer who violates this.

The same applies in the event that the customer publishes content which is capable of violating the rights of individuals or groups of people, or that insults or denigrates these people. This applies even without an actual legal claim. We are not obligated to review our customers' content.

6.3 The sending of spam mail is forbidden. This includes in particular the sending of illegal, unsolicited advertising to third parties. With regards to the sending of Emails, it is forbidden to provide false sender information or to conceal the identity of the sender by other means. We are entitled to block the access if it is not respected.

7. Liability

7.1 For direct damages, secondary damages or lost profits due to technical problems and disturbances within the Internet that are not in our sphere of influence, we assume no liability.

7.2 With regards to contractors, we are not liable for minor negligence of contractual obligations. This does not apply to all cases of personal injury and is in accordance with the product liability law.

For indirect damages and loss of profits, we are liable only in cases of intentional or gross negligence. In this case we are liable only for the contract-typical predictable damage, a maximum of 100% of the annually fee.

7.3 If the customer’s web content is in violation of paragraph 6 of obligations, particularly in violation of legal prohibitions or morality, they shall be liable to us for all of the resulting direct and indirect damages, including property damage.

In addition, the customer agrees to free us from all claims by third parties – no matter which kind – that may result from illegal internet content. The exemption obligation includes liability for all legal defence costs (e.g. court and attorneys' fees).


8. Terms of payment

8.1 The current valid prices are accessible at any time at http://www.intergrid.cat.

8.2 Depending on the contractual agreement, a monthly, quarterly or annual account will be issued. All other payments are carried out through issuing an invoice. Payment due within the next 15 days upon receiving the invoice by default.

8.3 We are entitled without warning to deduct default interest on all overdue payments as indicated on the invoices.

If the client is a consumer/end-user, the amount of interest charged will be 5 percentage points above the base rate. If the client is a contractor/business, the interest charged will be 8 percentage points above the base rate.

8.4 We are also entitled, in case of default payments, to block the internet presence of the customer and to block all other functions.

8.5 Invoices are sent by Email as attachments in PDF format, with qualified signature, and are also available in the Customer client area (Control Panel). For retrospective changes to invoices, which come about due to no fault of ours, we are entitled to charge a reasonable service fee.

9. Contract duration/cancellation/place of execution

9.1 Where not otherwise contractually agreed, the contracts are in place for an indefinite period of time.

9.2 The contract is cancellable without giving reasons by both parties at any time during a period of 30 days to the end of the month, but at the earliest on expiry of the minimum contract period stipulated in the contract. A cancellation can only be done after a confirmation of a writing by letter, fax or email coming from the administrative customer account.

9.3 We are also entitled to terminate the contractual relationship for good cause without notice. One important reason for termination would be in the case of two consecutive months that the customer did not pay a substantial part of the compensation owed. Another important reason, among others, can also be that the customer contravenes or ignores warnings about infringement of the requirements of section 6.

Another important reason, that can result in block or determination without notice, may be that the customer uses content, which affects the performance or the safety of the server.

9.4 The place of business for all services under this contract is Barcelona, Catalonia (Spain). Jurisdiction for all disputes arising from this contract is for the relevant local Barcelona court if the customer is a contractor, a legal entity of public law, or public legal special fund.

The same applies if the customer does not have general jurisdiction in Catalonia or when the domicile or habitual residence at the time of the action is not known.

9.5 If the client intends to devolve his contractual rights to another person, he requires our consent. Devolution of contractual rights can only be done in writing by letter, fax, email or via the secure online administrations area, whenever this option is available. When devolution is carried out by letter or fax, the previous and the new contract partners must both provide a signature.

10. Rules for reseller

10.1 The customer is entitled to third-party contractual rights using the internet presence provided to him by us. In this case, the client still remains the sole contractor. The client is committed to all the terms of the contract, arising from the terms and conditions as well as from our order forms, passing these on to all third parties and obliging them to comply with the terms. This also applies to the requirements in section 1.3 of these terms and conditions.


10.2 When changes need to be made regarding the participation acts of third parties, the customer is obligated to cooperate. The customer will provide us with the third party's address and contact details on request. We are entitled, in the case of changes, to contact third parties directly to demand their written agreement to the changes.

10.3 The customer is responsible for all third party contractual violations. The customer is financially liable to us for all damages resulting from third party violations. In addition, we are exempt from liability for all claims which may arise from third parties and others.

11. Cancellation terms

11.1 Right of withdrawal
You can revoke your contractual statement, without stating reasons, in written format (E.g. by letter, fax or Email) within 2 weeks. The period begins on receipt of this instruction in written format, however not before the conclusion of the contract.

Ensuring the revocation period depends on the timely sending of the revocation. The revocation should be addressed to: Intergrid Tecnologies del Coneixement SL, Carrer d'En Roig, 15 local 08001, Barcelona. Catalunya (Spain).

11.2 Consequences of withdrawal
In the event of a valid revocation of this agreement each party shall return to the respective other party the benefits received.

Your right of withdrawal expires prematurely, if the contract is completely fulfilled by both parties at your specific request, before you have practiced your right of withdrawal.

Obligations regarding refunds must be fulfilled within 30 days. The period begins for you on sending your revocation, for us upon receipt thereof.

12. Queries and complaints

Queries and complaints should be addressed to Intergrid Tecnologies del Coneixement SL, Carrer d'En Roig, 15 local 08001, Barcelona. Catalunya (Spain).